The EMOTA European eCommerce Trustmark is an indication that the shops displaying both the national trustmark and EMOTA trustmark offer you a high level of service. When shopping from the sellers that display a national trustmark and the EMOTA trustmark, customers will benefit from the following quality standards:

 

 

1. Clear, comprehensive and accurate product description and merchant information before you place your order.

2. Convenient, reliable, safe and legally compliant service.

3. Notification of all costs and any limitations / conditions prior to checkout.

4. Charges that are complete and simple to understand – including any tax and delivery and surcharges.

5. Access information on your order progress / history.

6. Delivery as specified at the time of order.

7. Your purchases arriving in good condition.

8. Helpful support with damaged / failed / late / attempted deliveries.

9. A clear returns process, with any limitations/conditions notified at the beginning of the ordering process.  

10. Your personal data and rights being properly protected and managed.

 

For more information please contact your national trustmark (list).

 

Important notice: the EMOTA European eCommerce Trustmark cannot be displayed as a stand alone trustmark. It can only be displayed together with an accredited national eCommerce trustmark. Please contact EMOTA if you are uncertain.