Handelsverband

Founded in 2001 and rebranded in 2015, the Austrian e-commerce Quality trustmark’s aim is to increase quality awareness and consumer confidence when trading online. The label, which is currently being used by more than 100 Austrian online stores, certifies professionalism in the e-commerce trade. Thus law abiding e-traders can easily be recognised on the internet as trust worthy, customer friendly and quality oriented online traders.The Austrian Retail Association (Handelsverband) also runs a long established Qualitätssiegel or Quality Label for distance sellers. Both trustmarks can only be used by e-commerce and distance selling players that have been thoroughly approved by a neutral survey body. An annual audit is carried out according to established quality criteria that include conformity with the law, user convenience and security of web functionalities. The list of criteria is kept in check with any evolutions of technical standards or legal rules.Both the Quality e-commerce & Quality label trustmarks are in fact linked to a distance sellers’ code of conduct that obliges members to comply with a series of requirements, such as providing realistic, clear and accurate description of the goods and services; clear information on delivery conditions, packaging, postage; strict respect of the law concerning payment conditions and respect of privacy in data processing.

The main aim of non-profit organisation Safeshops.be is to increase consumer trust in online shopping in Belgium. With the Safeshops.be quality label, we encourage companies to comply with legislation and to apply a number of extra rules of conduct. We therefore work together with bdma (the Belgian direct marketing association) & Abto (Association of belgian Touroperators). Information transfer among both e-commerce users and companies is  a core task of SafeShops.be.More information: www.SafeShops.be

CERTIFIED SHOP by Shopper's Mind - sMind.hr

CERTIFIED SHOP is the national trustmark in Croatia which confirms the webstore’s compliance with national and EU guidelines for reliable online shopping. Its main goal is to raise the webstore’s recognition and trustworthiness among buyers, and consequently increase overall quality of the market.

The CERTIFIED SHOP trustmark is based on three pillars which are monitored continuously: customer experience, compliance to technical standards, and mystery shopping. Customer experience score is one of the two major factors that determine if seller is awarded the trustmark. Buyers are invited to rate their experience immediately after purchase, which makes the quality of the feedback more reliable. The second important certification factor is compliance to technical standards, where experts check various elements of the webstore. Mystery shopping, however, is only an informative feedback for the sellers, which helps them improve their overall shopping experience.

There are three levels of the CERTIFIED SHOP trustmark, where sellers are awarded one (*), two (**) or three (***) stars, depending on their overall score.

The license for using the CERTIFIED SHOP trustmark is valid 1 year, and may be extended. However, the webstore undergoes quarterly score validation, where it is determined whether all the trustmark criteria are still being met.

Webstores are certified by an independent authority Shopper’s Mind – sMind, the only institution in Croatia, authorized for awarding the CERTIFIED SHOP trustmark.

Turvaline ostukoht

"Security at the place of purchase" sign e-stores are buying a safe. These online stores are reliable and Estonian E-Trade Union tested and meet the marking requirements . Certification for E-commerce by the EU at the request submitted to members. 

EPAM, the Greek Distance Selling and e-commerce Association

EPAM, the Greek Distance Selling and e-commerce Association, has members that perform sales activities through the web, call centers, catalogues or direct mail. All the members are self-committed to a code of conduct focusing on reliability, security, transparency and consequences regarding consumer issues. Thus EPAM’s members have achieved in becoming examples of companies with excellent operations across every distribution channel.Since 2015 EPAM applies with success its Trust Online logo as a system of trustmark in order to ensure consumers that every enterprise making use of that logo operates under the aforementioned code of conduct.

EHI - geprüfter Online-ShopThe German e-commerce and Distance Selling Trade Association (Bundesverband E-Commerce und Versandhandel (bevh) has developed an industry trustmark (“Gütesiegel”) in cooperation with the EHI Retail Institute (a scientific institute for Germany's retail industry).The trustmark takes on board a list of recommendations from the German “D21” initiative (a large information society partnership at political and economical level). Companies that use the trustmark must comply with quality standards that have been agreed between the “D21” initiative, the Federal Ministry of Justice and German consumer associations.To use the German trustmark, a distance trader must be a member of bevh and must have been approved by bevh's control board and by EHI. Once a company has been authorised to use the trustmark, this certifies that it complies with industry standards for quality and all relevant legal provisions.The German trustmark is backed by an arbitration procedure. Consumers are able to place complaints that will be dealt with, free of charge.

Webshop Keurmerk

Webshop Keurmerk is the leading e-commerce Trustmark in the Netherlands. The organisation has been active since 2001. For more information please visit the website. 

Elkoma eCommerce Trustmark

Elkoma's members agree and sign a declaration of ethical business and get a logo as certification. Websites will be granted security clearance, which will depend on the seller's credibility, guarantee security for consumers, billing, and data security. 

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For more please visit http://www.elkoma.lt/ 

Trygg E-handel trustmark

The Svensk Distanshandel's "safe e-commerce" trustmark, "Trygg E-handel" was introduced in 2007 in a coalition between private and public organisations.

The role of the trustmark is to support clear, simple and unified guidelines for both consumers and e-commerce companies.

The trustmark covers issues such as:

- Company information
- The product and the total cost
- Timeframe of shipping
- Warranty
- Cancellation of contract
- Complaints
- Manual of usage
- Consumers under age
- Financial security
- Safe payments solutions

The responsible administrator carries out random check-ups. Members of the trustmark are also given a financial rating. An external party audits members' homepages.

CERTIFIED SHOP by Shopper's Mind - sMind.si

CERTIFIED SHOP is the national trustmark in Slovenia which confirms the webstore’s compliance with national and EU guidelines for reliable online shopping. Its main goal is to raise the webstore’s recognition and trustworthiness among buyers, and consequently increase overall quality of the market.

The CERTIFIED SHOP trustmark is based on three pillars which are monitored continuously: customer experience, compliance to technical standards, and mystery shopping. Customer experience score is one of the two major factors that determine if seller is awarded the trustmark. Buyers are invited to rate their experience immediately after purchase, which makes the quality of the feedback more reliable. The second important certification factor is compliance to technical standards, where experts check various elements of the webstore. Mystery shopping, however, is only an informative feedback for the sellers, which helps them improve their overall shopping experience.

There are three levels of the CERTIFIED SHOP trustmark, where sellers are awarded one (*), two (**) or three (***) stars, depending on their overall score.

The license for using the CERTIFIED SHOP trustmark is valid 1 year, and may be extended. However, the webstore undergoes quarterly score validation, where it is determined whether all the trustmark criteria are still being met.

Webstores are certified by an independent authority Shopper’s Mind – sMind, the only institution in Slovenia, authorized for awarding the CERTIFIED SHOP trustmark.

Garantie VSV

Distance selling traders that are members of the Swiss Distance Selling Association (VSV) abide to the association’s Code of Honour.

Hence, usage of the Swiss distance selling trustmark is linked to the respect of a self-regulating code of conduct/code of honour.

In addition to following Swiss law, the VSV Code of Honour includes guidelines that VSV members should follow with respect to customer relations.

The code of conduct obliges members of the Swiss Distance Selling Association (VSV) to comply with a series of requirements, such as:

- providing realistic, clear and accurate description of goods and services on offer;

providing clear information on delivery conditions, packaging, postage;

- Strictly abiding to Swiss law concerning payment conditions

- Respect of privacy in data processing